One pipeline. Every stage. No copying-and-pasting.
Every enquiry — portals, website, WhatsApp, walk-ins, referrals — lands on the same board, and your team works it together.
- Drag any card between stages — the timeline, SLA timer and notifications all update.
- Per-stage SLA: 5 min for new, 24 h for contacted, 7 days for qualified. Breaches turn the card amber.
- Bulk select to reassign, archive or contact — no Excel exports required.
Three things, well. Capture, route, work.
A lead inbox isn't just a list of names. We treat it as three connected jobs — and refuse to ship a feature unless it makes all three a little easier.
Capture
Every channel, automatically. No paste-from-email, no portal logins, no missed Saturday-afternoon enquiries.
- Property24, Private Property, MyProperty, Gumtree, Facebook
- Your PropertyEngine website (lead capture is built-in)
- WhatsApp Business API — agents respond from PropertyEngine
- Walk-ins, phone enquiries and referrals (manual entry, 3 fields)
Route
The right agent gets the right lead, the moment it arrives. Not 40 minutes later.
- Round-robin within an office, weighted by capacity
- Area-based routing (suburb / postcode / map polygon)
- Listing-aware: enquiries on a listing go to that listing's agent
- Out-of-hours and holiday cover with auto-failover
Work
Everything an agent needs on a lead is on the lead. Less hunting, more closing.
- Activity timeline: every email, call, WhatsApp and note
- SLA timer with breach alerts
- Saved searches and Buyer Match suggestions per contact
- Convert lead → deal in one click; nothing re-typed
Ten things you'd otherwise stitch together.
Every item below is included on the Agency plan and above. Starter has the essentials; the full list is on the comparison table.
Unified inbox
All channels, threaded by contact. Reply from the platform; the portal/WhatsApp only sees your office signature.
Auto-routing
By area, listing, language, agent capacity or round-robin. Combine rules with a priority order.
Source attribution
Every lead is tagged with its source. ROI per portal, per campaign, per agent — not a black box.
SLA timers & alerts
Per-stage targets. Breaches show on the card, in the inbox, and on the office leaderboard.
Activity timeline
Every email, call, WhatsApp, note and stage change, in order, attached to the contact.
Duplicate detection
Catches the same buyer arriving via three portals. Merge in one click; history is preserved.
Click-to-call & log
Outbound call from the lead card. Outcomes captured against the contact, optionally with a recording.
Email templates
Branded, mail-merged, deal-aware. Twelve start templates; unlimited custom on Group plan.
Buyer Match suggestions
New listings are matched to your contacts automatically. One click sends the matched listings.
Permissions & visibility
Agents see their own pipeline; managers see the office; principals see the group. POPIA-aligned.
Everything an agent needs, without leaving the lead.
Click any card and the drawer opens. The contact, the listing they enquired on, the conversation, the SLA, the next action — all on one surface.
- WhatsApp · 2 min ago
"Hi Robyn, are we still on for Tuesday at 10? — Maxwell" - Viewing booked · 1h
12 Glengariff Rd, Tue 23 May, 10:00 - Buyer Match sent · Yesterday
3 listings matched on saved search - Email reply · 2 days
From maxwell.ngwenya@example.co.za - Moved to Contacted · 2 days
By Robyn Trollip - Enquiry received · 3 days
Property24 — 12 Glengariff Rd, R 2 950 000
Run your agency the better way.
15 minutes is all it takes to see how PropertyEngine fits the way you already work, and where it can take you next.
Book a demo